DemandForce Quiz

What is the primary communication sequence required when reaching out to a guest using Demandforce?

Send a text, wait 10 minutes, and then call if there is no reply.

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Send an email, leave a voicemail, and then send a text.

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Call the guest, leave a voicemail, and then follow up with a text message.

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Send a text, wait for the guest to reply, and then call.

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True or False: It is acceptable protocol to send only a text message to a guest if they do not answer the phone.

True

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False

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Which of the following tasks does Demandforce handle automatically?

Call logging.

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Sending reminder texts and emails.

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Processing service payments.

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Checking for spa inventory levels.

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What is the mandatory expectation regarding guest replies received via Demandforce?

Only reply to guests if the message is urgent.

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Reply only during designated low-traffic times.

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We must always reply to guests.

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Forward the text message to the Spa Director for review.

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